Terms of service

Effective Date: June 04, 2026

Welcome to JijiPaws! These Terms of Service ("Terms") govern your access to and use of the JijiPaws website (www.jijipaws.com), mobile applications, and any related services (collectively, the "Site" or "Services").

By accessing or using our Site, placing an order, or creating an account, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Services.

1. Our Services

JijiPaws is an online store specializing in high-quality pet toys. We sell products manufactured in our factory in China and fulfilled from our warehouse in the United States. All products are intended for pet entertainment and play only.

2. User Accounts

  • You may need to create an account to place orders or access certain features.
  • You are responsible for maintaining the confidentiality of your account information and password.
  • You agree to provide accurate, current, and complete information.
  • We reserve the right to suspend or terminate accounts that violate these Terms.

3. Orders and Pricing

  • All orders are subject to acceptance and availability.
  • Prices are in United States Dollars (USD) and are subject to change without notice.
  • We reserve the right to cancel or limit any order at our discretion, including orders that appear fraudulent or from resellers.
  • Payment must be received in full before processing.

4. Shipping and Delivery

Please refer to our Shipping Policy for detailed information on shipping rates, processing times, delivery estimates, and restricted areas.

We ship from our US warehouse located at: 305 E 40th St, New York, NY 10016, United States

5. Returns and Refunds

Please refer to our Return & Refund Policy. All returns must be shipped back to our US warehouse in New York.

6. Intellectual Property

  • All content on the Site, including text, images, logos, product photos, and designs, is the property of JijiPaws or its licensors and protected by copyright, trademark, and other intellectual property laws.
  • You may not reproduce, distribute, modify, or create derivative works without our prior written consent.

7. Prohibited Conduct

You agree not to:

  • Use the Site for any illegal or unauthorized purpose.
  • Attempt to gain unauthorized access to any part of the Site.
  • Interfere with the proper functioning of the Site.
  • Submit false or misleading information.
  • Resell our products without prior written permission.

8. Product Information and Disclaimers

  • We strive to provide accurate product descriptions, images, and pricing. However, we do not warrant that all information is complete, accurate, or error-free.
  • All pet toys are sold for entertainment and play purposes only. They are not intended to diagnose, treat, cure, or prevent any medical condition.
  • Pets should be supervised while playing with any toys. We are not responsible for any damage, injury, or loss resulting from pet use of our products.

9. Limitation of Liability

To the fullest extent permitted by law, JijiPaws shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Site or our products.

Our total liability shall not exceed the amount you paid for the specific product in question.

10. Indemnification

You agree to indemnify and hold JijiPaws, its officers, directors, employees, and agents harmless from any claims, losses, or damages arising from your violation of these Terms or your use of the Services.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of New York, United States, without regard to conflict of law principles.

12. Changes to These Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on this page and updating the Effective Date. Your continued use of the Site constitutes acceptance of the revised Terms.

13. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

14. Contact Us

If you have any questions about these Terms of Service, please contact us:

  • Email: info@jijipaws.com
  • Phone: +1 (502) 445-2937

Business Addresses:

  • US Warehouse: 305 E 40th St, New York, NY 10016, United States
  • Manufacturing Factory: No. 46, Jinjing Road, Baima Town, Pujiang County, Zhejiang Province, China

Thank you for choosing JijiPaws! We hope your furry friends enjoy their toys and we look forward to serving you.

JijiPaws Story

Hi, I’m Nini — a Chinese girl who grew up with a house full of furry friends and an overflowing heart for animals.

From the time I was little, my dogs and cats were more than just pets — they were family. I still remember the way their tails wagged like crazy when they found a new toy, how their eyes lit up during playtime, and how a simple game of chase could turn a boring afternoon into pure joy. But as I got older, I noticed something: many toys either broke too easily, felt unsafe, or just didn’t bring that real happiness I wanted for them.

So, with a lot of love and a little courage, I decided to create something better.

In 2023, JijiPaws was born — not just as a business, but as a love letter to every pet parent who sees their furry baby as their child.

Why JijiPaws?

We believe every pet deserves toys that are:

Made with care and the highest safety standards
Designed to spark joy, encourage natural instincts, and strengthen the special bond between pets and their humans
Durable enough for endless play, yet gentle on paws and teeth

From our factory in Zhejiang, China, where every toy is carefully crafted, to our warehouse in New York, USA, where we ship happiness across the country — every step is filled with love and attention to detail.

Our Promise

At JijiPaws, we don’t just sell pet toys.We create little moments of joy that make tails wag, hearts happy, and bonds stronger.Whether it’s the excited zoomies after opening a new squeaky toy, the peaceful cuddle with a soft plush, or the proud look when your dog finally conquers the interactive treat dispenser — we want to be part of those beautiful everyday memories.

Join Our Family

To every pet parent reading this: thank you for letting us be part of your pet’s life.
Your trust means the world to us. We promise to keep creating toys with the same love we’d give to our own pets.

Because when pets are happy, our hearts are full.

With love,
Nini & The JijiPaws Team 🐾