Shipping Policy

Shipping from the United States

We are pleased to fulfill and ship all orders from our warehouse located in New York, USA.

Domestic Shipping Rates (Continental United States):

  • Free Standard Shipping on all orders $68 and above
  • $7 Flat Rate Shipping on all orders under $68

Shipping Exclusions & Restricted Areas:

We currently do not ship to the following locations:

  • Alaska
  • Hawaii
  • Puerto Rico
  • U.S. Virgin Islands
  • Guam
  • Northern Mariana Islands
  • American Samoa
  • APO/FPO/DPO military addresses
  • Any P.O. Box addresses (for certain oversized or heavy items)

For customers in these excluded areas, we regret that we are unable to offer shipping services at this time. We apologize for any inconvenience this may cause.

Order Processing Time:

All orders are processed within 1-3 business days (Monday to Friday) after payment confirmation. Orders placed on weekends, public holidays, or after 2:00 PM EST will be processed on the next business day. During peak seasons such as Black Friday, Christmas, or other holidays, processing times may be extended.

Estimated Delivery Times:

  • Standard Shipping (via USPS or UPS): 5-10 business days after processing
  • Please note that these are estimated times only and are not guaranteed. Actual delivery may vary depending on your location, carrier performance, weather conditions, or other unforeseen circumstances.

International Shipping:

We currently offer shipping to selected international destinations. International shipping fees and estimated delivery times will be automatically calculated and shown at checkout.

Please be aware that:

  • International orders may incur additional customs duties, taxes, VAT, brokerage fees, and import charges imposed by your local customs authority. These fees are the sole responsibility of the customer and are not included in the shipping cost.
  • International delivery times typically range from 10-30 business days, depending on customs clearance processes in your country.

Order Tracking:

Once your order ships, you will receive a shipping confirmation email containing a tracking number. You can track your package using the link provided in the email. We recommend checking your spam/junk folder if the email does not appear in your inbox.

Important Notes:

  • All prices are in United States Dollars (USD).
  • Shipping times refer to business days and do not include weekends or holidays.
  • JijiPaws is not responsible for shipping delays caused by carriers, customs, or external factors.
  • If an order is returned to us due to an incorrect or incomplete address provided by the customer, the customer will be responsible for any additional re-shipping fees.
  • Our products are proudly manufactured in our factory located at: No. 46, Jinjing Road, Baima Town, Pujiang County, Zhejiang Province, China

US Warehouse Address: 305 E 40th St, New York, NY 10016

Contact Us

If you have any questions about shipping, delivery, or your order, please feel free to reach out to our customer support team:

  • Email: info@jijipaws.com
  • Phone: +1 (502) 445-2937

Thank you for choosing JijiPaws — where every pet finds joy in play!

JijiPaws Story

Hi, I’m Nini — a Chinese girl who grew up with a house full of furry friends and an overflowing heart for animals.

From the time I was little, my dogs and cats were more than just pets — they were family. I still remember the way their tails wagged like crazy when they found a new toy, how their eyes lit up during playtime, and how a simple game of chase could turn a boring afternoon into pure joy. But as I got older, I noticed something: many toys either broke too easily, felt unsafe, or just didn’t bring that real happiness I wanted for them.

So, with a lot of love and a little courage, I decided to create something better.

In 2023, JijiPaws was born — not just as a business, but as a love letter to every pet parent who sees their furry baby as their child.

Why JijiPaws?

We believe every pet deserves toys that are:

Made with care and the highest safety standards
Designed to spark joy, encourage natural instincts, and strengthen the special bond between pets and their humans
Durable enough for endless play, yet gentle on paws and teeth

From our factory in Zhejiang, China, where every toy is carefully crafted, to our warehouse in New York, USA, where we ship happiness across the country — every step is filled with love and attention to detail.

Our Promise

At JijiPaws, we don’t just sell pet toys.We create little moments of joy that make tails wag, hearts happy, and bonds stronger.Whether it’s the excited zoomies after opening a new squeaky toy, the peaceful cuddle with a soft plush, or the proud look when your dog finally conquers the interactive treat dispenser — we want to be part of those beautiful everyday memories.

Join Our Family

To every pet parent reading this: thank you for letting us be part of your pet’s life.
Your trust means the world to us. We promise to keep creating toys with the same love we’d give to our own pets.

Because when pets are happy, our hearts are full.

With love,
Nini & The JijiPaws Team 🐾