Return & Refund Policy

JijiPaws is committed to your satisfaction. We offer a 30-day return window for eligible items. All returns and exchanges must be shipped back to our US warehouse in New York.

Return & Exchange Eligibility

To qualify for a return or exchange, please ensure:

  • The item is returned within 30 days of the delivery date.
  • The item is unused, unopened, and in its original packaging with all tags and labels intact.
  • The item is in the same new condition as received.
  • Proof of purchase (order number or invoice) is provided.

Non-Returnable / Non-Exchangeable Items The following cannot be returned, exchanged, or refunded:

  • Used, chewed, or soiled pet toys (for hygiene and safety reasons)
  • Opened packages or items that have been assembled/played with
  • Personalized, custom-made, or clearance/sale items (unless defective)
  • Items damaged after delivery due to improper use

Return & Exchange Process

  1. Contact our customer service at info@jijipaws.com within 30 days of delivery to request a return or exchange.
  2. Provide your order number, reason, and clearly state whether you prefer a refund or an exchange for another item.
  3. Once your request is approved, you will receive a Return Authorization Number (RMA) and detailed instructions.
  4. Ship the item(s) back to our US warehouse at your own expense (unless the item is defective or we sent the wrong item).

Refund or Exchange Processing

  • After we receive and inspect the returned item at our US warehouse, we will process your request.
  • Refunds will be issued to the original payment method within 7-10 business days.
  • Exchanges: If you request an exchange, we will ship the new item to you once the returned item is received and inspected. You may need to pay or receive a refund for any price difference.
  • Full refund or exchange for eligible returns in original condition.
  • Shipping fees are non-refundable (except for defective or wrong items).

Defective or Incorrect Items

If you received a damaged, defective, or wrong item, please notify us immediately. We will provide a prepaid return label (if applicable), cover return shipping, and offer a full refund or replacement/exchange at no extra cost.

Return Shipping Address (Must ship to USA):

JijiPaws Returns 305 E 40th St New York, NY 10016 United States

Important Notes

  • All returns and exchanges must be sent to our US warehouse in New York. Returns sent to other addresses (including China) will not be processed.
  • Customers are responsible for return shipping costs unless the return is due to our error.
  • We recommend using a trackable shipping method for your protection.
  • JijiPaws reserves the right to refuse returns or exchanges that do not meet our policy requirements.

Our Addresses

  • US Warehouse (Return Address): 305 E 40th St, New York, NY 10016
  • Manufacturing Factory: No. 46, Jinjing Road, Baima Town, Pujiang County, Zhejiang Province, China

Contact Us

For any questions regarding returns, exchanges, or refunds, please contact us:

  • Email: info@jijipaws.com
  • Phone: +1 (502) 445-2937

Thank you for choosing JijiPaws! We hope your pets love their toys and we look forward to serving you again.

JijiPaws Story

Hi, I’m Nini — a Chinese girl who grew up with a house full of furry friends and an overflowing heart for animals.

From the time I was little, my dogs and cats were more than just pets — they were family. I still remember the way their tails wagged like crazy when they found a new toy, how their eyes lit up during playtime, and how a simple game of chase could turn a boring afternoon into pure joy. But as I got older, I noticed something: many toys either broke too easily, felt unsafe, or just didn’t bring that real happiness I wanted for them.

So, with a lot of love and a little courage, I decided to create something better.

In 2023, JijiPaws was born — not just as a business, but as a love letter to every pet parent who sees their furry baby as their child.

Why JijiPaws?

We believe every pet deserves toys that are:

Made with care and the highest safety standards
Designed to spark joy, encourage natural instincts, and strengthen the special bond between pets and their humans
Durable enough for endless play, yet gentle on paws and teeth

From our factory in Zhejiang, China, where every toy is carefully crafted, to our warehouse in New York, USA, where we ship happiness across the country — every step is filled with love and attention to detail.

Our Promise

At JijiPaws, we don’t just sell pet toys.We create little moments of joy that make tails wag, hearts happy, and bonds stronger.Whether it’s the excited zoomies after opening a new squeaky toy, the peaceful cuddle with a soft plush, or the proud look when your dog finally conquers the interactive treat dispenser — we want to be part of those beautiful everyday memories.

Join Our Family

To every pet parent reading this: thank you for letting us be part of your pet’s life.
Your trust means the world to us. We promise to keep creating toys with the same love we’d give to our own pets.

Because when pets are happy, our hearts are full.

With love,
Nini & The JijiPaws Team 🐾